Delivering Constructive Criticism at Work
About this Course:
Value those who give you constructive criticism, because without them doing so, you will never reach the peak of what you do. – Unarine Ramaru
Delivering Constructive Criticism is one of the most challenging things for anyone. Through this workshop your participants will gain valuable knowledge and skills that will assist them with this challenging task. When an employee commits an action that requires feedback or criticism it needs to be handled in a very specific way.
Constructive Criticism if conveyed correctly will provide great benefits to your organization. It provides the ability for management to nullify problematic behaviors and develop well rounded and productive employees. Constructive feedback shows an employee that management cares about them and will invest time and effort into their careers.
- When should feedback occur?
- Gathering facts and preparing an action plan
- Time and place for talking
- Techniques for delivering negative feedback to employees
- Setting targets for improvement collaboratively with employees
- SMART goals
- The three P’s – tools for achieving set goals
- Diffusing anger or negative emotions upon delivery
- What not to do and say when giving constructive feedback
- Following up on employees after constructive feedback
- Vedic wisdom on communicating and handling criticism effectively
- Building a relationship bank account for building strong relationships
- Real-life scenarios and interactive revision
You Will Learn:
- When feedback process should take place.
- How to prepare and plan to deliver constructive criticism.
- The appropriate atmosphere in which it should take place.
- Proper steps and tools to apply during the session.
- How emotions and certain actions can negatively impact the effects of the session.
- The importance of setting goals and the method used to set them.
- Best techniques for following up with employees after the session.
- Ancient wisdom on communicating with people and dealing with criticism effectively.
- About the “relationship bank account” and how to develop that for robust relationships.
This is your course if you are looking to:
- Identify key situations when feedback is necessary.
- Understand careful preparation, clear information delivery, and a sense of sensitivity toward the employee.
- Guide and provide support to employees to succeed.
- Learn best practices for choosing correct time and place to deliver criticism.
- Discover the “sandwich” method of feedback for good results.
- Understand verbal and non-verbal cues of communication.
- Practice active listening.
- Collaboratively set goals for employee improvement and success.
- Keep a check on your emotions when talking to employees.
- Set SMART goals to help employees achieve their objectives.
- Adopt the three P’s – purpose, planning, and partnering – impactful aides in empowering employees.
- Choose words wisely when delivering criticism.
- Learn empathy.
- Understand what not to do in sessions such as blaming, talking down, becoming emotional, etc.
- Gain insights on how to follow-up with employees after constructive feedback and measure results.
- Understand the Vedic perspective on communicating effectively with people.
- Learn about the “relationship bank account” and how to grow that for cultivating and maintaining good relationships at work and outside.